Scorecarding: sub-processes

Forcea’s Scorecarding services can be principally divided into 4 sub-processes:

• Study, analysis and definition of Scorecarding strategy
  In Scorecarding projects, Forcea focuses on the management of workshops and training sessions aimed at familiarising the staff of the client company with the functionalities of Scorecarding and on defining strategic performance indicators with them. In addition to the various actions to be taken in order to achieve a specific goal and the intended objectives, Forcea also helps the client to determine performance indicators, needs, scope, desired results, available and required resources (in terms of budget and workforce), along with the major phases of the Scorecarding project. To do this, it first of all performs an audit of existing environments and a study of the client’s Scorecarding requirements. On this basis, Forcea determines the ideal situation and the final result towards which it is necessary to work (“as is / to be” analysis)
  
  
• Implementation of Scorecarding
  At the end of the strategic phase, an examination of how to gather decision-making information of use to the performance indicators is carried out, before starting the design and implementation the Scorecarding solution. It is important that the latter be developed around the same Data Warehouse as the other performance management tools. In this way, it will be possible to link the Scorecarding solution to the overall Business Intelligence environment, in order to gain a better understanding of a given trend or the evolution of an indicator via analyses and reports.
  
  
• Project management and Scorecarding consultancy
  Forcea provides consultancy and project management services in the context of the launch and implementation of Scorecarding projects. The skills and expertise of Forcea’s consultants are put to work to assist the client in the analysis of environments and existing requirements. Forcea also guides the client in the selection of suitable Scorecarding solutions and methodologies.
  
  
• Scorecarding training and support
  The transfer of knowledge and training are particularly important in order to ensure the continuity of the Scorecarding process, both during the initial phase and after its implementation. Once the project has been implemented, Forcea also provides its clients with assistance, monitoring and guidance services.